Support
How can we help?
Most answers are below. If not, write to us and a real person replies, usually within a day or two.
Questions about your league?
Schedules, divisions, fees, suspensions and roster decisions belong to your league director, not to League Time. The quickest way to reach them is the League office chat (captains) or your league's season chat in the app.
Signing in
How do I sign in?
Use Sign in with Apple, an email and password, or Email me a code. With a code, we email you an 8-digit number that works for an hour. Use the email address your league or captain has for you, so you land on your team.
I didn't get the code
Check your spam or junk folder for a message from League Time, and make sure the address is spelled right. Wait a minute, then tap Send a new code. Only the newest code works.
I signed in with Apple and I'm not on my team
If you chose Hide My Email, Apple gave us a private address your league doesn't know. In the app, go to Account › Sign-in methods and connect the email your league uses. You'll keep your Apple sign-in and land on your team.
Teams and leagues
How do I join a team?
Your captain sends a link or a team code. Open the link, or in the app go to Account › Join a team and enter the code. You'll answer a few questions about your playing history the first time you play a sport.
Why does the league ask about my playing history?
So divisions are fair. Your answers turn into a rating that helps the league director spot teams that are too strong (or too new) for their division. Answer honestly; the director reviews it. If you've never played organized games in a sport, turn on I've never played and that's it.
Where do I change my number, membership card or history?
Your name, birth year and phone are under Account › About you and are the same everywhere. Everything for one league (your number on each team, your USA Hockey or USA Softball membership, your background in that sport, subbing and free-agent settings) is under Account › My leagues.
Someone already has my jersey number
Numbers are unique on each team. Pick another, or ask your captain to sort it out. Your preferred number is used automatically when you join a new team if it's free.
Looking for a team, or happy to sub?
In Account › My leagues, turn on Available to sub or Looking for a team. Captains then see you, with the note you leave them. For a league you're not in yet, use Find a team in another league.
Games and scoresheets
I'm not getting game reminders or chat notifications
Allow notifications for League Time in your phone's Settings, then check the switches under Account › Notifications in the app. Reminders go out about a day before each game.
Our scorekeeper didn't show up
From two hours before the game, either team's captain or the referee can tap Keep score on the game page, or Give a code to someone at the rink or field. They enter it under Account › Keep score with a code. Both captains still sign the sheet, and the league sees who kept it.
The final score is wrong
Tell your league director. League staff can correct any scoresheet; standings and stats update automatically.
Chat safety
Press and hold any message to report it or block the person. Reports go to your league's staff, who can remove messages. Blocked people's messages are hidden from you; unblock them any time under Account.
Deleting your account
In the app, go to Account › Delete account. Your sign-in and your phone number are deleted right away. Your league's own records (rosters, scoresheets and stats from games you played) stay with the league, no longer linked to an account. Want those removed too? Ask your league director, or write to us below.
Contact us
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